![]() comps up 8.6%, as the retailer leaned on its stores to support sales and after massive investments in digital operations.Īmazon, meanwhile, faced such feverish ordering on its platform that it temporarily paused fulfillment on nonessential items during the early weeks of the pandemic so it could focus on essential goods that were in high demand during those days of stockpiling and panic-buying. The retailer's sales rose 6.7% to $559.2 billion in 2020, with U.S. Walmart thrived in those conditions, after refocusing its online strategy around omnichannel and its stores, and with heavy online sales of groceries. During the holidays alone, pickup of online orders from stores grew by 103% last year, according to GlobalData research. ![]() Moreover, many shoppers used omnichannel options like curbside and in-store pickup like never before last year. But when customers did opt for store shopping, they often consolidated their trips as mass merchandising generalists, Walmart chief among them. ![]() Each in their own way, Walmart and Amazon were both well-positioned to take advantage of the disruption caused by COVID-19.Īs consumers went online to make purchases while avoiding stores, Amazon was the starting place for many of them.
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